General:
How often do you update your shop?
Creation takes times.
The best way to find out is to follow my progress on instagram @yingshanceramics and check the bio there for the most up-to-date information. You will also be able to subscribe to my mailing list.
Can I make a wholesale or custom order?
I am not taking on wholesale or customs at the moment.
Everything included in my releases are available to everyone on a first come, first served basis.
Where are you based?
Melbourne, Australia
Shipping
Do you ship internationally?
Yes I do.
**Please keep in mind that shipping ceramics overseas is expensive. As a small business owner, I cannot afford to absorb the cost of international postage. However, I will do my best to minimize this cost for you.
How much will shipping cost?
*Does not apply to The Gentleman Collection Pre-Orders*
I charge a flat rate shipping fee based on the size of the pieces and country:
International:
Tiny/small pieces from $12USD to $25USD
Medium/large pieces from $28USD to $60USD
*I am not responsible for paying import duties or taxes.*
Dispatch timeframe:
Pieces are shipped within 3-5 business days of being ordered, please be patient as each individual piece is prepared, carefully packaged, labeled and shipped.
**Important Notice for European Union Customers**
There is a sales tax (the amount depends on the order value) that you will be asked to pay for upon delivery of your parcel. You'll be responsible for this charge.
Returns and Refunds:
All items are hand-made and one-of-a-kind. Due to this, no refunds, returns or exchanges are accepted. There may be small imperfections within each piece because they are all pieces of art hand-made by me. I will disclose any imperfections of the piece and visually display it in the photographs. Please look carefully before you purchase my work.
Insurance
*Does not apply to The Gentleman Collection Pre-Orders*
When you arrive to the checkout page, there are two shipping options that you can choose from:
- Standard tracked shipping: The compensation for loss or damage goods will only cover up to $150USD of the order value.
- Courier shipping: This service provides full insurance of the artwork, tracking and a signature required on arrival.
Once a piece have left the studio. I will not be responsible if it is received broken, damaged or lost in transit. It will be your responsbility to file a claim with Australia Post
